Managing Your Three Account. Or Not. The Saga Continues
So, yesterday I mentioned that I was having issues with updating my credit card information on my Three mobile phone account, using their apparently fictional web facilities.
I mentioned that the phone calls I was getting seemed to be coming sometime in the morning, Mumbai time. In truth, they actually seem to be later than that; Tuesday’s attempt came through at about 5:30pm Sydney time, and yesterday evening, while I was walking through the city to an event, a call from their support person came through at about 5:45pm.
Guys, that’s way too late!
When the call came through, I made it very clear to the caller that I was well and truly fed up with their lack of service (issues have been on-going for almost two months now) and that it was beyond the realm of this particular person. I stated that I needed to speak with somebody very senior within the organisation, and asked him to have somebody senior call me.
Ten minutes later – again, look at the time, guys – I received what I believe may have been that call. I was by this time at a function, and a message was left for me. The message? It sounded like it may have been the first person’s surpervisor, and it asked me to call them back.
Bugger that for a joke.
First of all, the screw-up – the multiple screw-ups, the conga-line of screw-ups – have all been on their part. Their fault. Their errors. If they think, for even just a second, that I’m going to be calling their call centre, and waiting on perma-hold until I come to the head of the queue … I’m sorry, but that’s disrespectful, it’s wrong, it’s unprofessional, and it’s unacceptable.
It’s not what I call customer service.
And it’s just not good enough.
They’ve screwed up, and multiple times. Asking me to call them back just doesn’t cut it. Not now. Not when the issues have been ongoing for nearly two months.
And then, I asked for somebody senior to call me. A supervisor in a call centre halfway around the other side of the world does not count, in my mind, as “somebody senior”.
Get up off your arses, and sort out your problems.
Fix the issues.
And have somebody with some authority within the organisation call me.
I’m more than fed up.
I’ve had enough!Posted in: Grumpy Old Man Gripes, Latest