For pretty much any organisation, the concept of customer service – and what comprises good customer service – is not an option; it’s compulsory. A few days ago I wandered into a store in Sydney’s eastern suburbs, with the specific goal of wanting to buy one product. On past visits to the store I’d experienced [...]
Continue reading About Customer Service … Posted in: Good Customer Service, Grumpy Old Man Gripes, Latest, Poor Customer Servce You have done well last week. On Friday, May 10 2013, you switched planes for your flight number UA1180, departing Boston at 5pm for San Francisco. Ordinarily, this would not be a notable item, but in this instance you put into play a plane that had no Economy Plus seating. Seating with extra leg room [...]
Continue reading Well Done, United Airlines. More Deception. No Transparency. Posted in: Grumpy Old Man Gripes, Poor Customer Servce, Travel Yes folks, step right up. What does “priority” mean to you? Please review http://www.redbacksweb.com/?p=236 where I initially voiced my concerns about how lousy their treatment of us has been in this particular instance. Let me be perfectly clear: as long as everything runs smoothly, there are no issues. But as soon as one thing breaks, [...]
Continue reading United Screws Up – just to be clear Posted in: Grumpy Old Man Gripes, Poor Customer Servce, Travel
Well Done, United Airlines. More Deception. No Transparency. | The Redbacks Web 3:05 pm on May 12, 2013 Permalink
[...] this is the same United Airlines that decided to misplace some of our luggage earlier in the trip. And no, they have have still not called me about it, nor have they issued me [...]