In my previous posts relating to my inability to update my credit card information on my account page on Three’s website, I made the point that, because all of the issues were of their doing, they needed to do better than call me, from a call centre in a land far away, and just leave [...]
Continue reading Managing Your Three Account: It’s A Wrap. I Hope Posted in: Grumpy Old Man Gripes, Latest So, yesterday I mentioned that I was having issues with updating my credit card information on my Three mobile phone account, using their apparently fictional web facilities. I mentioned that the phone calls I was getting seemed to be coming sometime in the morning, Mumbai time. In truth, they actually seem to be later than [...]
Continue reading Managing Your Three Account. Or Not. The Saga Continues Posted in: Grumpy Old Man Gripes, Latest So, my credit card’s about to expire. There’s quite a few organisations in this world who really have no idea whatsoever about customer service. About how to help make the experience of the customer one that is pleasant, almost enjoyable. About meeting the needs and expectations of the customer. Let’s face it: if an organisation [...]
Continue reading So, Now “it’s even easier to manage your 3 account.” Except it’s not. Posted in: Grumpy Old Man Gripes, Latest
Managing Your Three Account: It’s A Wrap. I Hope 3:36 pm on May 30, 2011 Permalink
[...] Gripes, Latest Customer service, Customer Service failures, Three, Three.com.au No Comments In my previous posts relating to my inability to update my credit card information on my account page on Three’s [...]