Is Apple’s App Store Operating Outside The Law?

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May 312011
 

Here’s an interesting question for you: Is Apple’s App Store operating outside of Australian law? Here’s a few points for you to consider: First of all, under Australian consumer law, “All products must be safe, durable, free from defects, fit for purpose, acceptable in appearance, match its description and match any sample or demonstration model“. […]

Managing Your Three Account: It’s A Wrap. I Hope

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May 302011
 

In my previous posts relating to my inability to update my credit card information on my account page on Three’s website, I made the point that, because all of the issues were of their doing, they needed to do better than call me, from a call centre in a land far away, and just leave […]

May 262011
 

So, yesterday I mentioned that I was having issues with updating my credit card information on my Three mobile phone account, using their apparently fictional web facilities. I mentioned that the phone calls I was getting seemed to be coming sometime in the morning, Mumbai time. In truth, they actually seem to be later than […]

So, Now “it’s even easier to manage your 3 account.” Except it’s not.

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May 252011
 

So, my credit card’s about to expire. There’s quite a few organisations in this world who really have no idea whatsoever about customer service. About how to help make the experience of the customer one that is pleasant, almost enjoyable.  About meeting the needs and expectations of the customer. Let’s face it: if an organisation […]