In my previous posts relating to my inability to update my credit card information on my account page on Three’s website, I made the point that, because all of the issues were of their doing, they needed to do better than call me, from a call centre in a land far away, and just leave me a message telling me that I need to call them back.

On Friday afternoon I received a call from somebody local, offering to take my new credit card details and update my account accordingly. She also said that she would refer the matter to their programming department in an attempt to understand why I do not have the option of updating my details through their website.

While the first part of this seems to address the immediate problem, I will withhold judgement until such time as I see my charges correctly processed. I don’t however have a lot of faith that the programmers will be able to resolve the primary issue in the short term, but I’m perfectly happy to be proven wrong.