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The personal blog of Gary Stark: software developer, journalist and consumer advocate, broadcaster, photographer and part-time musician. And eternal grumpy old man! Putting the fun in dysfunctional.

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Tag: Customer service

Managing Your Three Account: It’s A Wrap. I Hope

Gary Stark May 30, 2011May 29, 2011

In my previous posts relating to my inability to update my credit card information on my account page on Three’s website, I made the point that, because all of the issues were of their doing, they needed to do better …

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Managing Your Three Account. Or Not. The Saga Continues

Gary Stark May 26, 2011

So, yesterday I mentioned that I was having issues with updating my credit card information on my Three mobile phone account, using their apparently fictional web facilities. I mentioned that the phone calls I was getting seemed to be coming …

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So, Now “it’s even easier to manage your 3 account.” Except it’s not.

Gary Stark May 25, 2011May 26, 2011

So, my credit card’s about to expire. There’s quite a few organisations in this world who really have no idea whatsoever about customer service. About how to help make the experience of the customer one that is pleasant, almost enjoyable.  …

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