For pretty much any organisation, the concept of customer service – and what comprises good customer service – is not an option; it’s compulsory. A few days ago I wandered into a store in Sydney’s eastern suburbs, with the specific …
Read moreWell Done, United Airlines. More Deception. No Transparency.
You have done well last week. On Friday, May 10 2013, you switched planes for your flight number UA1180, departing Boston at 5pm for San Francisco. Ordinarily, this would not be a notable item, but in this instance you put …
Read moreGood to, er, sea. :)
We’re currently in Seattle in Washington state in the USofA, where we have spent a wonderful day catching up with some old friends at the Living Computers Museum, and then catching up on some great music at the EMP museum. …
Read moreUnited Screws Up – just to be clear
Yes folks, step right up. What does “priority” mean to you? Please review https://www.redbacksweb.com/?p=236 where I initially voiced my concerns about how lousy their treatment of us has been in this particular instance. Let me be perfectly clear: as long …
Read moreUnited Airlines screws up. Again
Pretty simple really. The flight is a full one, and so the gate attendants ask passengers if they would check their carry-on luggage at the gate, for delivery to the final destination, so as to make extra room in the …
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