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The personal blog of Gary Stark: software developer, journalist and consumer advocate, broadcaster, photographer and part-time musician. And eternal grumpy old man! Putting the fun in dysfunctional.

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Tag: Customer Service failures

Australian (dis)Organisations refuse to talk to their customers

Gary Stark July 21, 2014

What the hell is up with major Australian organisations in that they are refusing to talk with their customers. I’m looking at you, AGL. And I’m looking at you, Telstra. Both of you are out to pasture. Gone with the …

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Grumpy Old Man Gripes Poor Customer Servce

Is Postal Delivery Really That Difficult?

Gary Stark September 4, 2013

If your name is Australia Post, sadly, the answer to that question seems to be a very solid “yes”. Please start by reading Get Your Head Out Of Your Arse, Australia Post and then Australia Post Fails Geography 101. As …

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Grumpy Old Man Gripes Poor Customer Servce

Well Done, United Airlines. More Deception. No Transparency.

Gary Stark May 12, 2013May 12, 2013

You have done well last week. On Friday, May 10 2013, you switched planes for your flight number UA1180, departing Boston at 5pm for San Francisco. Ordinarily, this would not be a notable item, but in this instance you put …

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Grumpy Old Man Gripes Poor Customer Servce Travel

United Screws Up – just to be clear

Gary Stark May 1, 2013May 6, 2013

Yes folks, step right up. What does “priority” mean to you? Please review https://www.redbacksweb.com/?p=236 where I initially voiced my concerns about how lousy their treatment of us has been in this particular instance. Let me be perfectly clear: as long …

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Grumpy Old Man Gripes Poor Customer Servce Travel

United Airlines screws up. Again

Gary Stark May 1, 2013May 6, 2013

Pretty simple really. The flight is a full one, and so the gate attendants ask passengers if they would check their carry-on luggage at the gate, for delivery to the final destination, so as to make extra room in the …

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Grumpy Old Man Gripes Poor Customer Servce Travel
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