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The personal blog of Gary Stark: software developer, journalist and consumer advocate, broadcaster, photographer and part-time musician. And eternal grumpy old man! Putting the fun in dysfunctional.

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Category: Poor Customer Servce

Credit Where Credit’s Due

Gary Stark December 13, 2020December 13, 2020

The standard of care, and the levels of professionalism provided to me by the medical staff at St Vincent’s Public Hospital in Sydney were well above my expectations, and my expectations are already pretty high in this regard

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Aging Good Customer Service Grumpy Old Man Gripes Health Poor Customer Servce

Australian (dis)Organisations refuse to talk to their customers

Gary Stark July 21, 2014

What the hell is up with major Australian organisations in that they are refusing to talk with their customers. I’m looking at you, AGL. And I’m looking at you, Telstra. Both of you are out to pasture. Gone with the …

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Grumpy Old Man Gripes Poor Customer Servce

Microsoft Surface sinks. As does their so-called Surface support service

Gary Stark November 5, 2013

I recently purchased a brand new Microsoft Surface RT. This was the original Surface, 64GB. The price was very good; the deal seemed to be too good to resist – 64GB Surface, with keyboard, for less than the asking price …

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Grumpy Old Man Gripes Poor Customer Servce

Is Postal Delivery Really That Difficult?

Gary Stark September 4, 2013

If your name is Australia Post, sadly, the answer to that question seems to be a very solid “yes”. Please start by reading Get Your Head Out Of Your Arse, Australia Post and then Australia Post Fails Geography 101. As …

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Grumpy Old Man Gripes Poor Customer Servce

Australia Post Fails Geography 101

Gary Stark September 3, 2013

Talk about a bunch of total losers. Australia Post has got be amongst the most incompetent (dis)organisations in the country. Clearly, they were not satisfied with their previous mammoth set of fuck-ups, just one short week ago. Today they attempted …

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