If your name is Australia Post, sadly, the answer to that question seems to be a very solid “yes”. Please start by reading Get Your Head Out Of Your Arse, Australia Post and then Australia Post Fails Geography 101. As …
Read moreAustralia Post Fails Geography 101
Talk about a bunch of total losers. Australia Post has got be amongst the most incompetent (dis)organisations in the country. Clearly, they were not satisfied with their previous mammoth set of fuck-ups, just one short week ago. Today they attempted …
Read moreGet your head out of your arse, Australia Post
In a brilliant example of how not to win friends and influence people, Australia Post have lost a package being shipped to me. Amazingly, their tracking advice states that it was delivered within a couple of days of being shipped. …
Read moreAbout Customer Service …
For pretty much any organisation, the concept of customer service – and what comprises good customer service – is not an option; it’s compulsory. A few days ago I wandered into a store in Sydney’s eastern suburbs, with the specific …
Read moreWell Done, United Airlines. More Deception. No Transparency.
You have done well last week. On Friday, May 10 2013, you switched planes for your flight number UA1180, departing Boston at 5pm for San Francisco. Ordinarily, this would not be a notable item, but in this instance you put …
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