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The personal blog of Gary Stark: software developer, journalist and consumer advocate, broadcaster, photographer and part-time musician. And eternal grumpy old man! Putting the fun in dysfunctional.

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Category: Grumpy Old Man Gripes

Is Postal Delivery Really That Difficult?

Gary Stark September 4, 2013

If your name is Australia Post, sadly, the answer to that question seems to be a very solid “yes”. Please start by reading Get Your Head Out Of Your Arse, Australia Post and then Australia Post Fails Geography 101. As …

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Grumpy Old Man Gripes Poor Customer Servce

Australia Post Fails Geography 101

Gary Stark September 3, 2013

Talk about a bunch of total losers. Australia Post has got be amongst the most incompetent (dis)organisations in the country. Clearly, they were not satisfied with their previous mammoth set of fuck-ups, just one short week ago. Today they attempted …

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Grumpy Old Man Gripes Latest Poor Customer Servce

Get your head out of your arse, Australia Post

Gary Stark September 2, 2013 2 Comments

In a brilliant example of how not to win friends and influence people, Australia Post have lost a package being shipped to me. Amazingly, their tracking advice states that it was delivered within a couple of days of being shipped. …

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Good Customer Service Grumpy Old Man Gripes Poor Customer Servce

About Customer Service …

Gary Stark May 23, 2013

For pretty much any organisation, the concept of customer service – and what comprises good customer service – is not an option; it’s compulsory. A few days ago I wandered into a store in Sydney’s eastern suburbs, with the specific …

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Good Customer Service Grumpy Old Man Gripes Latest Poor Customer Servce

Well Done, United Airlines. More Deception. No Transparency.

Gary Stark May 12, 2013May 12, 2013

You have done well last week. On Friday, May 10 2013, you switched planes for your flight number UA1180, departing Boston at 5pm for San Francisco. Ordinarily, this would not be a notable item, but in this instance you put …

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Grumpy Old Man Gripes Poor Customer Servce Travel
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