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The Redbacks Web

The personal blog of Gary Stark: software developer, journalist and consumer advocate, broadcaster, photographer and part-time musician. And eternal grumpy old man! Putting the fun in dysfunctional.

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Is Postal Delivery Really That Difficult?

Is Postal Delivery Really That Difficult?

Gary Stark September 4, 2013

If your name is Australia Post, sadly, the answer to that question seems to be a very solid “yes”. Please start by reading Get Your Head Out Of Your Arse, Australia Post and then Australia Post Fails Geography 101. As …

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Grumpy Old Man Gripes Poor Customer Servce

Australia Post Fails Geography 101

Gary Stark September 3, 2013

Talk about a bunch of total losers. Australia Post has got be amongst the most incompetent (dis)organisations in the country. Clearly, they were not satisfied with their previous mammoth set of fuck-ups, just one short week ago. Today they attempted …

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Grumpy Old Man Gripes Latest Poor Customer Servce

Get your head out of your arse, Australia Post

Gary Stark September 2, 2013 2 Comments

In a brilliant example of how not to win friends and influence people, Australia Post have lost a package being shipped to me. Amazingly, their tracking advice states that it was delivered within a couple of days of being shipped. …

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Good Customer Service Grumpy Old Man Gripes Poor Customer Servce

Jackson’s On George

Gary Stark June 22, 2013

So, Last night, before heading to the Sydney Opera House we decided to pop in to Jackson’s On George (George St, Sydney) for a pre-symphony bite to eat. That was not one of my better decisions, I’m afraid. Generally acceptable …

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Fine Dining. Or Not Latest Travel

About Customer Service …

Gary Stark May 23, 2013

For pretty much any organisation, the concept of customer service – and what comprises good customer service – is not an option; it’s compulsory. A few days ago I wandered into a store in Sydney’s eastern suburbs, with the specific …

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Good Customer Service Grumpy Old Man Gripes Latest Poor Customer Servce
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